Technical Consultant

The Opportunity: The Technical Consultant is a key resource on the project implementation team and is responsible for executing technical deliverables for customer and partner integrations in the TraceLink Life Sciences Cloud.  This role requires a combination of technical, consultative and interpersonal skills to be successful. Responsibilites Configure customer environments using TraceLink best practices. Design and document business processes to identify appropriate TraceLink configuration, integration points and event triggers. Write technical design documents where required. Provide subject matter expertise on TraceLink's data interfaces. Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.). Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered. Provide subject matter expertise on how global government regulations impact TraceLink configurations. Conduct and advise customers on business review cases Log bugs and product enhancements into the TraceLink tracking systems. Provide deliverable status updates to the Implementation Project Manager in a timely, consistent and professional manner. Contribute to Professional Services best practices. Skills and Requirements:   Essential Fluent in written and spoken English. Previous experienceworking with external customers in a consulting role BS/BA technical degree or equivalent experience. Ability to read, parse and manipulate various technical formats such as XML, EDI and CSV. Working knowledge of B2B technologies such as AS2, SFTP and Web Services. Highly self-motivated; able to work in a fast-paced environment. Ability to work collaboratively as part of a team, yet also work independently on complex problems. 3-5 years of experience in customer-facing roles, preferably within technology organizations. A demonstrated understanding of when and how to be flexible, and when and how to be firm. Working knowledge of MS Project, Visio and MS Office products. Excellent verbal and written communication skills, with extremely high standards for documentation. Ability to travel domestically and internationally as needed (0 - 25% travel requirement). Desirable Knowledge of supply chain business processes including distribution, logistics, warehousing and serialization. Working knowledge of UNIX and/or JAVA is preferred. Life Sciences experience. 1382
Salary Range: NA
Minimum Qualification
Less than 5 years

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